Privacy

Sunvillas Murcia Property Specialist SL is committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data and what rights and options you have in this regard. Please also consult our Cookie Policy, which explains the use of cookies and other web tracking devices through our website.

Who is responsible for processing your personal data?

Sunvillas Murcia Property Specialist SL, with Tax ID No. B05522826, registered office at Plaza Altaona Urb. Altaona Golf, 30155, Baños y Mendigo, Murcia, telephone number 661207385 and email: tina@sunvillasmurcia.com, is responsible for processing your personal data.

We guarantee the security and confidential treatment of your data in accordance with the EUROPEAN GENERAL DATA PROTECTION REGULATION (EU) 679/2016, as well as any other applicable regulations.

What types and categories of personal data do we process?

The categories of data we may require are:

• Identification and contact data

• Connection and browsing data

Identification and contact data:

First and last name, postal address, delivery address, date of birth, telephone number, and email address.

You may provide us with data relating to third parties with whom you have some type of relationship. In that case, we will process the data on the understanding that you have informed those third parties that you would provide us with their data and have referred them to this Privacy Policy. Nevertheless, when possible, we will inform them of this Privacy Policy ourselves.

Connection and browsing data:

We may access your device’s IP address, device identification code, and metadata.

For companies, we process the company name and tax identification number, name and surname of the contact person, address, and telephone number.

We kindly ask that the data provided be accurate and up to date. If false, incomplete, inaccurate, or outdated data is provided, we reserve the right to terminate contracted services or any agreement entered into.

For what purposes do we use your personal data?

At Sunvillas Murcia Property Specialist SL, we use your data in compliance with the GDPR and applicable legislation. Data will always be processed for specific, explicit, and legitimate purposes:

• Responding to your queries, requests, or applications

• Managing the contractual relationship and providing requested services

• Managing telephone calls

• Issuing invoices/receipts for services provided

• Monitoring service delivery when necessary

• Carrying out administrative, tax, and accounting procedures

• Complying with legal obligations

• Analyzing and improving our services and communications

• Monitoring compliance with internal policies

• Sending commercial communications with explicit consent

What is the legal basis for processing your data?

Processing is carried out in compliance with Article 6 of the GDPR and Article 8 of Organic Law 3/2018. Where none of these legal bases apply, we will request your explicit consent.

How long do we retain your data?

Personal data will be retained for as long as necessary to provide the service or until consent is withdrawn. Afterwards, data will be blocked and only available to competent authorities during legal limitation periods, after which it will be permanently deleted.

With whom do we share your data?

Your data may be shared with service providers necessary for the requested services. They are obliged to use the data solely for service provision.

Data may also be shared with:

• Public Authorities when required by law

• State Security Forces

• Banks and financial institutions for payment processing

• Public solvency registers and fraud prevention systems

What are your rights?

You have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure when data is no longer necessary

• Restrict processing

• Data portability

• Withdraw consent at any time

How can you exercise your rights?

You may exercise your rights free of charge by emailing tina@sunvillasmurcia.com, stating your request and the right you wish to exercise. A copy of your ID (DNI/NIE) is required by law.

You may also lodge a complaint with the competent supervisory authority if your request is not satisfactorily resolved.

Do you want a rights request form?

We have forms available upon request by email. You may also use forms provided by the Spanish Data Protection Agency. Forms must be electronically signed or accompanied by a copy of ID.